RECREATION OFFICE MANAGER




OFFICE MANAGER - RECREATION

ATP4 $61,745 - $83,781
35 Hours per week
AFSCME Union


Definition
Responsible administrative and project management duties coordinating the daily operation of the Department of Recreation and Community Programing ; all other related work, as required.

Supervision Received
Works under the direct supervision of the Director of Recreation and Community Programming, in accordance with established methods and procedures; provides general support to department leadership; issues requiring clarification are referred to the Supervisor.

Performs a variety of responsible duties which require attention to detail, accuracy and the exercise of judgment in carrying out operations. Independently determines, schedules and completes assigned tasks. Questionable cases are referred to a supervisor.

Supervision Given
The employee may direct the work of 1 to 2 seasonal office staff.

Work Environment
Most work is performed under typical office conditions. The volume of work is subject to seasonal and other fluctuations. Most work is performed on a computer.

The employee operates standard office equipment.

The employee has contact with department staff, other town departments, outside vendors and general public, in person, by telephone, email or in writing.

The employee has access to hiring information, personal information about customers and department-related confidential information.

Errors could result in delay or loss of service or monetary loss.

Essential Duties and Responsibilities
The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.


Administrative Operations
• Coordinate day-to-day departmental operations and administrative activities.
• Maintain department records, reports, contracts, permits and program documentation.
• Act as liaison between Information technology, Human Resources, Department staff, and Payroll to coordinate the hiring, training, access, and other needs associated with new hires.
• Coordinates onboarding and all paperwork as it relates to Recreation new hires, including but not limited to new hire paperwork, entering Criminal Offender Record Inquiries (CORI) and Sex Offender Record Inquires (SORI) for the department.
• Provides information as needed to the Recreation Accountant in support of tracking of departmental budgets.
• Assists the Director by preparing correspondence, agendas, meeting materials and departmental reports for the Recreation Department/Commission and other Departments/Boards as needed.
• Serves as the primary point of contact and manager for recreational software systems and databases (MyRec).
• Processes daily mail.

Recreation Program Support
• Coordinates logistics for recreation programs, camps, leagues, aquatic programs, community events and recreational facilities (including but not limited to Ed Burns Rink, Parmenter Building, Arlington Reservoir Bathing Beach, Dog Parks, Spray Parks, Fields, Playgrounds and Recreational open spaces).
• Serves as the point of contact to manage, monitor and update all content on the Recreation Department website.
• Assists with program scheduling, facility reservations, and space allocation.
• Assists Program Supervisor with monitoring all program participation, program evaluation and reporting.
• Assists with coordinating and securing community sponsors for various community events including but not limited to (Town Day Race, Reservoir Summer Concert Series, Fall festival, Winter events, Recreation Egg Hunt, 5th Grade social, etc.).
• Works with program staff to coordinate supplies, equipment, and vendor services for recreational programs and events.
• Supports the implementation of departmental policies and risk management procedures.
Customer Service and Public Relations
• Serves as a primary point of contact for residents, participants, vendors, and community groups/organizations; provides answers to questions/inquires and/or directs them to the appropriate individual within the department as necessary.
• Responds to public inquiries, complaints, and requests in a professional and timely manner either in person, over the phone, or in writing.
• Assists with marketing and promotion of recreational programs and events through social media, website updates, newsletters, flyers, and community outreach.
• Provides information to participants, the general public, staff and/or various other departments/organizations regarding programs, registrations, facilities and department polices.
Facility and Event Coordination
• Services as first point of contact for facility use requests, special event requests, field permit requests, and community event scheduling.
• Manages the Department’s gifting and donations program.
• Manages and monitors the online court reservation system.
• Responsible for updating the Recreation facility calendar and assisting the Facilities Supervisor with maintaining the schedule of events/reservations for the Ed Burns Skating Rink.
• Assists with the oversight of recreational facilities and operational needs, including entering and monitoring work orders for building maintenance, technology, security, and other similar needs.
• Coordinates with public safety, public works, schools, and other municipal departments as needed.
• Supports setup, staffing, and operational logistics for special events and community functions.

Performs similar or related work as directed, required, or as situation dictates.





Recommended Minimum Qualifications

Education and Experience
Associate’s Degree in accounting or business or a related field; three (3) years of progressively responsible administrative, recreation, or operations experience; municipal experience preferred; or an equivalent combination of education and experience.

Knowledge, Ability and Skill
Knowledge of office practices and procedures and department operations. Knowledge of payroll, billing and budgeting procedures. Experience with municipal accounting systems (MUNIS) a plus. Ability to maintain confidential information and exercise discretion.

Ability to organize time and accomplish tasks with accuracy and attention to detail. Ability to record and maintain financial and personnel records. Ability to communicate effectively verbally and in writing.

Excellent computer skills are essential. Ability to navigate, maintain and administer department related web-based applications (such as MyRec) is essential.. Strong organizational, communication, and customer service skills. Ability to organize time and accomplish tasks with accuracy and attention to detail. Ability to work effectively in a fast-paced environment under time constraints to meet deadlines.

Physical Requirements
Minimal physical effort is required to perform duties under typical office conditions. The employee is frequently required to sit, speak, hear and use hands to operate equipment. Vision requirements include the ability to read routine and complex documents and use a computer.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

Code : 1314-1

Location : RECREATION

Grade : ATP 4 - 40 HR

Group : 680 UNION

Job Class : RECREATION OFFICE MANAGER

Posting Start : 10/14/2026

Posting End : 11/04/2026

Details : Apply Here